Returns & Exchanges
To guarantee customer satisfaction, we offer free returns for the products that for some reason did not meet our customer's expectations. Remember this applies to products bought through our website or Mobile Apps. ( Brand new and Refurbished products only apply to this)
You can create a return request right from your customer account.
Eligibility of Items for Return or Exchange
Customers have the right to return any purchased items without defining the reason within
14 (fourteen) calendar days from the moment of receiving those items from the Seller or the Seller's representatives. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.
To return the items, Customers must submit the copy of proof of purchase and fill in the return request form.
To return the items, Customers must submit the copy of proof of purchase and fill in the return request form.
Rules on returning and exchanging Items with discovered defects:
Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.
Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.
To return the Items, you must submit the copy of proof of purchase and fill in the return request form.
Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.
Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.
To return the Items, you must submit the copy of proof of purchase and fill in the return request form.
Our return and refund policy is described above. According to Tanzania law, stores are legally required to post their refund policy. If a store does not post any return policy, the law requires the store to accept returns within 30 days of purchase.
